1. Returns
You have 14 calendar days from the date of delivery to return an item.
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging.
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You must provide proof of purchase (e.g., order number or receipt).
Please do not return items without contacting us first.
To initiate a return, email us at [email protected] with your order details.
2. Items Not Eligible for Return
We do not accept returns on:
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Perishable goods (e.g., opened food, coffee, spice blends, hot chocolate)
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Customised or personalised items
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Sale or clearance items (unless faulty)
3. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved:
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Your refund will be processed to your original method of payment within 7–10 business days.
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Original shipping costs are non-refundable (unless the item is faulty or incorrect).
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a faulty product, email us at [email protected] with a photo and description of the issue.
5. Return Shipping
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You will be responsible for paying return postage unless the return is due to our error or a faulty item.
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Returns should be sent to:
Tilz Collection
The Store Room
Millshaw, Leeds
LS11 8EH
United Kingdom
6. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at [email protected] with your order number and a photo of the item.
We’ll resolve the issue as quickly as possible.
7. Contact Us
If you have any questions about our return and refund policy, please contact us at:
Email: [email protected]
Address: The Store Room, Millshaw, Leeds, LS11 8EH, UK