1. Who We Are
Tilz Collection is a gifting and lifestyle brand based in the UK.
Our contact email is: [email protected]
2. What Information We Collect
We may collect and process the following types of personal information:
-
Identity Data: Name, username, or similar identifier
-
Contact Data: Email address, billing/shipping address, phone number
-
Financial Data: Payment card details (processed securely via third-party providers)
-
Transaction Data: Details of products purchased and order history
-
Technical Data: IP address, browser type, operating system, device identifiers
-
Usage Data: How you use our website, pages viewed, and browsing patterns
-
Marketing and Communications Data: Preferences in receiving marketing from us
3. How We Collect Your Data
We collect your data in the following ways:
-
When you place an order on our website
-
When you contact us by email or through our website
-
When you subscribe to our newsletter or marketing updates
-
Through automated technologies such as cookies (see Section 7)
4. How We Use Your Information
We use your personal data to:
-
Process and deliver your orders
-
Communicate with you regarding orders, queries, or returns
-
Improve our website, products, and customer experience
-
Send you marketing communications (only if you opt-in)
-
Comply with legal obligations or enforce our terms and policies
5. Sharing Your Information
We do not sell your personal data. We may share it with:
-
Payment processors (e.g., Stripe, PayPal)
-
Delivery services (e.g., Royal Mail, couriers)
-
IT service providers helping us manage the website and data
-
Legal or regulatory authorities, if required by law
All partners we work with are required to comply with data protection laws and to treat your information with respect.
6. Data Retention
We keep your personal data only as long as necessary:
-
To fulfil the purposes we collected it for
-
To comply with legal, accounting, or reporting obligations
-
For up to 6 years for tax and business purposes, unless you request deletion earlier (where applicable)
7. Cookie Policy
Our website uses cookies and similar technologies to enhance your experience, analyze website traffic, and improve our services. A cookie is a small file placed on your device that allows us to recognize and remember you.
Types of Cookies We Use:
-
Essential Cookies: Required for website functionality (e.g. cart, login)
-
Performance Cookies: Help us understand website usage (e.g. Google Analytics)
-
Functionality Cookies: Remember preferences like language or location
-
Marketing Cookies: Used to deliver relevant ads or track campaigns
Managing Cookies:
You can manage or disable cookies in your browser settings. Please note that disabling essential cookies may affect site functionality.
By continuing to use our website, you consent to our use of cookies unless you disable them.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
-
Access your personal data
-
Correct or delete your data
-
Object to or restrict processing
-
Request data portability
-
Withdraw consent for marketing at any time
To exercise any of these rights, contact us at [email protected]
9. Security of Your Data
We take appropriate security measures to protect your data from unauthorised access, use, or disclosure. However, no online transmission is 100% secure. You use the website at your own risk.
10. Changes to This Policy
We may update this policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date. Please review regularly to stay informed.
11. Contact Us
If you have any questions or concerns about this policy or your data, please contact:
Tilz Collection
Email: [email protected]